Investor Grievance Redressal

Raise a complaint by email to services@sanriya.net, by phone on +91 95525 37626, or in writing or in person at Kamdhenu, 2nd Floor, Senapati Bapat Road, Shivajinagar, Pune, Maharashtra 411016. Include your full name, mobile number, email ID, folio number or PAN (if available), a brief description of the issue, the date it occurred, and any supporting documents or screenshots.

• Level 1 — Sanriya Finvest Client Service (services@sanriya.net, +91-955 253 7626): acknowledgment within 3 working days, resolution targeted within 7 working days.
• Level 2 — Santosh Kedari, Director & Compliance Officer (spk@sanriya.net, +91 70663 31155): for matters not acknowledged within 3 days or unresolved after 15 days.
• Level 3 — the concerned Asset Management Company or Registrar, for product-side issues.
• Level 4 — SEBI SCORES (scores.sebi.gov.in), for cases unresolved after one month.
• Level 5 — SEBI SMART ODR (smartodr.in), where applicable.

• Submit this form at Kamdhenu, 2nd Floor, Opp. Prakash (MSEB) Bhavan, Next to Bank of Baroda, Senapati Bapat Road, Shivajinagar, Pune 411016, e-mail it to services@sanriya.net, or telephone +91 955 253 7626.
• Retain a copy of this form and the acknowledgement for your records.

• Written acknowledgment within 3 working days.
• Target resolution within 15 working days.
• Every complaint is recorded and tracked until closure.